top of page

Cyber Alert

Recently, more and more cases have been reported across the web about hacking into the private WhatsApp of many users.

The hackers work in a successful method - that is, they connect to WhatsApp with your phone number and then ask you for the 6-digit verification code that will be sent to you by message via a close friend that already been hacked.

The hack is done quite simply - the hacker signs up for WhatsApp with your phone number and then requests the verification code sent to you.

If you send it to him - the burglar will get full access to your messages, photos, private conversations, and so on.


The simplest way to protect yourself is to not reply.

Immediately call the friend from whom the malicious message was sent and report to him that his/her WhatsApp has been hacked.

Screen Shot 2021-03-15 at 15.54.15.png

*Photo for illustration

Example situation - a friend close to you sends you a message and claims that he accidentally sent you his verification code, you in your innocence, send him the 6-digit code back, then immediately the hacker takes over WhatsApp and now you are required to take action to regain control.

Actions to restore control: 

  1. Log into your WhatsApp account again, delete and then reinstall the app - enter your phone number, and enter the code that will be sent to you. If you do not receive it immediately, do not worry - wait a few minutes until you receive the code.

  2. Did you wait for the code but it did not arrive? Did you get a message that you tried to verify too many times? Follow these steps:

Make sure you have a service signal - and that you can indeed receive SMS messages.

Check proper internet connection.

- Delete the WhatsApp and reinstall it, as well as restart your cell phone.

Still unable to connect? Contact the WhatsApp Support Service Form.


  • Were you able to log in again? Excellent! Now set up your Two-Step Verification.

  • Pay close attention! If you have not used 2-step verification before, your hacker may have set up 2-step verification for your account. In this case, when you ask to re-register for WhatsApp, the code you receive on your device alone will not log you in to the app, because in addition to that, you will be asked to enter the additional password created by the hacker - which can be reset once every seven days.

  • In other words, you will have to wait a week before you can return to your account.

  • However, it is important to know that at this time, the hacker will no longer have access to it. Once you have passed the initial verification step, entering the one-time code - you have "kicked" the hacker out of your account.

  • Ask your friend to send relevant warning messages in the various groups in case you have not yet regained control.

Have you taken all the steps and are still having a problem and need more help?

You can contact us by email -

Alternatively you can also contact us via WhatsApp.

Sincerely, Surance cyber team.

bottom of page